ATTENTION HEAP CLIENTS
The health and well-being of our customers, staff, and communities is our highest priority. We understand the concern and uncertainty we are all experiencing surrounding the Coronavirus. Therefore, effective immediately, we will no longer be conducting Face-to-Face appointments for the Winter Crisis Program or the Percentage of Income Payment Plan Plus (PIPP).
Our agency is working diligently to process and assist all clients in a timely manner. We will be conducting the application process via a mail, drop-off and phone interview process. As a reminder, the Winter Crisis Program ends March 31st. Please plan ahead so the requirements are met before the cut-off date. Please call our office at for instructions on how to begin this process.
Knox County 740-397-0378
Coshocton County 740-622-9801
Thank you for your understanding during this time.
Home Heating Assistance Available:
The Kno-Ho-Co-Ashland Community Action Commission continues to offer the HEAP Winter Crisis Program. HEAP-WCP is a federally funded program administered by the Ohio Development Services Agency, Office of Community Assistance that provides financial assistance to low-income households that are threatened with disconnection from their heating source, or have already had service disconnected. Those households serviced by a PUCO-regulated utility are encouraged to sign up for the Percentage of Income Payment Plus Plan (PIPP Plus) or an alternate budget payment plan. Households utilizing bulk fuel must have a tank containing less than 25% of its capacity.
Income documentation for all household members along with social security numbers, electric and gas bills, photo ID, proof of U.S. citizenship/legal residency for all household members, proof of disability if disabled, and other documentation must be presented at the appointment. Income guidelines are based at 175% of the Federal Poverty Level. For a family of four the annual income must be at or below $45,062.50. Income may also be calculated using the past 30 days. Those wishing to enroll in PIPP Plus have a lower income eligibility threshold. Approved applicants will also have their application automatically processed for the Regular HEAP program, where additional assistance may be available.
Eligible households may receive financial assistance once per heating season. The HEAP heating season is November 1, 2019 - March 31, 2020. The benefit amounts are as follows: PUCO regulated gas or electric customers may receive a benefit of up to $175, non-regulated electric or gas (i.e. co-ops) may receive a benefit amount up to $750. Income eligible bulk fuel customers may receive up to $550 for wood or coal, and up to $900 is available for bulk fuel propane/bottled gas and fuel oil consumers. Assistance for furnace repair is also available up to $500.
To learn more or to schedule an appointment contact your local HEAP office:
Coshocton County - (740) 622-9801
Knox County - (740) 397-0378
Holmes County - (330) 674-6479
Ashland County - (419) 281-4327