Emergency Home Energy Assistance Program

The Emergency Home Energy Assistance Program (HEAP) is a federally funded program designed to help low-income households meet the high cost of home heating. Emergency HEAP provides assistance once per heating season to eligible households who are disconnected, threatened with disconnection, or have less than a 25% supply of bulk fuel. A direct payment is paid to the utility company. Households serviced by PUCO-regulated utilities are eligible to sign up for the Percentage of Income Payment Plan (PIPP-Plus). This plan allows customers to pay 6% of their gross monthly income for gas and/or 6% of their gross monthly income for electric. Homes with 100% electric can pay 10% of their gross monthly income.  In addition, the HEAP staff can electronically transfer the HEAP application for process to the State HEAP program. This allows for an additional one-time payment for most utilities. Kno-Ho-Co-Ashland also operates the HEAP Summer Crisis Program. Persons with a medical condition and senior citizens may be eligible to receive home cooling cost assistance. A one-time payment is available to qualifying households.

Population Served:



Services Provided:



Income Guidelines:

Households disconnected or threatened with disconnection from their heating source, or less than 25% supply of bulk fuel. Residents in Knox, Holmes, Coshocton, and Ashland Counties

One-time payment to heating supplier or bulk fuel vendor. In-home visits to those who are unable to come into the office due to physical limitations.

Typically serves over 3,000 families a year.

HEAP  -  At or below 175% of the Federal Poverty Level.

PIPP-Plus  -  At or below 150% of the Federal Poverty Level.

Ashland County HEAP
1797 Seddon Court
Ashland, Ohio 44805
Phone: (419) 281-4327
Fax: (419) 281-4327

Holmes County HEAP
224 N. Clay St
Millersburg, Ohio 44654
Phone: (330) 674-6479
Fax: (330) 674-2490

Coshocton County HEAP
120 N. 4th St.
Coshocton, Ohio 43812
Phone: (740) 622-9801
ext. 1031 or 1033
Fax: (740) 623-2243

Knox County HEAP
309 S. Main Street
Mt. Vernon, Ohio 43050
Phone: (740) 397-0378
Fax: (740) 397-8989

Funding Provided by the Ohio Development Services Agency, Office of Community Assistance